Product ID:
Subject: Flashlight Never Worked
Content: Hello - my flashlight never worked so I haven’t been able to use it. I’ve fully charged the batteries but no success. This was recommended by my dive buddy who. I owe a couple other dive lights so I don’t know why this is not working. I threw out all the packaging when I received the light as I didn’t expect it to not work. Thank you.

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Subject: Dive light warranty follow up
Content: Hello! I sent an inquiry the other day about a faulty dive light I ordered from Amazon and have no received a reply. Am I able to use the 2-year warranty? I have tried other batteries that work in other lights but the scuba dive light led no longer works… Thank you,Jared Klann

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Subject: PFSN dive light no longer working
Content: Hello!I purchased a PFSN dive light from Amazon last year and it is no longer working! Can I submit a warranty claim?Thank you.

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Subject: 2 flashlights failed - request consideration
Content: Hi, I purchased (2) “ Dive Light Scuba Diving Flashlight - PFSN Professional Underwater Flashlight IPX68 Waterproof, with Rechargeable Spare Batteries, 1000 Lumen Diving Torch Best for Snorkeling, Caving and Spearfishing…” which I liked, but was disappointed when the slide switch on both lights fell off! Seems to me that was a defect and would appreciate your consideration. The purchase was in January of 2023 through Amazon. Both lights failed during 2025. Thank you for your consideration, Thank you, Tom

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Subject: PFSN DH20 Diving Headlamp
Content: I have two of the PFSN DH20 Diving Headlamps. One of them stopped working. Both batteries are functional in the working headlamp. I have never used the headlamps underwater. Can you help?

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Subject: 2nd time you have snet wrong charger
Content: This is the second time you have sent the wrong charger - this will only charge batteries up to AA size. I need to charge 3.7v batteries that fit into a torch.

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Subject: Mr
Content: I bought a flashlight DH35G and it won't turn on

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Subject: Mr
Content: I bought a flashlight DH35G and it won't turn on

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Subject: Charger not working
Content: New battery charger shows green but batteries aren’t charged up. Other batteries showing red but won’t charge up . UBS cable is working

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Subject: Aseguranza
Content: La lámpara ya se me descarga en poco tiempo ya no dura la bateria